Answers about our natural living products, orders, shipping, and delivery.
TheRealMart curates natural living and spiritual essentials — hand-rolled incense sticks, traditional alcohol-free attars, terracotta clayware like mitti bottles and diyas, and festive gifting like our Diwali Sacred Living Hamper.
Yes. Every incense stick we sell is rolled on a 100% bamboo-free core. That's why the smoke stays clean and the fragrance stays true. Each 200g pack holds 100+ pure fragrance sticks.
Browse our shop, add items to your cart, and proceed to checkout. You will need to sign in with your Google account, add a delivery address, and complete payment via Razorpay. You will receive an order confirmation email once payment is successful.
We accept all major payment methods via Razorpay — including UPI, credit/debit cards, net banking, and wallets.
Yes! Orders above ₹1000 qualify for free shipping. A flat shipping charge of ₹150 applies to orders below ₹1000.
Orders are typically dispatched within 1–2 business days. Delivery across India usually takes 4–7 business days depending on your location.
Once your order is shipped, you will receive a tracking number via email. You can use the link provided in the shipping confirmation to track your package.
We generally do not accept returns or refunds. If you receive a damaged or incorrect item, please contact us with photos within 3 days of delivery and we will arrange a replacement or refund. For any other help, reach out at support@therealmart.com.
Yes. Payments are processed entirely through Razorpay, a PCI-DSS compliant payment gateway. We do not store any card or payment details on our servers.
You can reach us at support@therealmart.com. We typically respond within 24–48 business hours.